Guarantee

Kyäni offers a 100% thirty (30) day money-back satisfaction guarantee, upon purchase date (less shipping charges) to all our Direct Customers, Preferred Customers, and Distributors.

Procedures for all returns:

The following procedures apply to all returns for refund, repurchase, or exchange:

All merchandise must be returned by the Distributor or Customer who purchased it directly from Kyäni.  All products to be returned must have a Return Authorization Number which will be obtained by calling the Distributor Services Department. This Return Authorization Number must be written on each carton returned.

The return is accompanied by:
A completed and signed Consumer Return Form;
A copy of the original dated retail sales receipt; and
The unused/ unopened portion of the product in its original container.

Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested. All returns must be shipped to Kyäni's Fulfillment Center with the shipping pre-paid. Kyäni does not accept shipping- collect packages.

The risk of loss in shipping for returned product shall be on the Distributor and/or Customer who is returning the product. If the returned product is not received by the Kyäni's Fulfillment Center, it is the responsibility of the Distributor and/ or Customer to trace the shipment.

If a Distributor is returning merchandise to Kyäni that was returned to him or her by a personal retail customer, the product must be received by Kyäni within (10) days from the date on which the retail customer returned the merchandise to the Distributor, and must be accompanied by the sales receipt the Distributor gave to the customer at the time of the sale.

No refund or replacement of product will be made if the conditions of these rules are not met.